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FAQs


FAQ

FREQUENTLY ASKED QUESTIONS

what’s the customer service?

Reply within 24 hours.

How to install the machine?

We will provide the installation video, as well as the operation manual to help the customers install the machines by themselves.

Can you make the machine according to my requirements?

Yes! Customized service is provided.

How about your machines quality?

We use world famous brands of electrical parts with excellent interior structure performance, high configuration for longer usage life, also great appearance looking. Our strong engineers have more than 10 years of R&D experience in this field, we always use mature structure/design for our machines.

What’s the Payment?

T/T would be better with quick transfer and few bank fees. L/C could also be accept, but the procedure is complex and the fee is high. You can also use Western Union and other Trade Assurance.

How long is the delivery time?

Normally its 20 to 45 days.

How about the packing for machines?

Machines will be packed by film to against the humidity, as well as the wood or steel pallet on bottom which is easy for lift up the machines

What’s language on the PLC of your machines? Is it possible to use our own language?

The instruction on PLC is in English. Yes. First we send the instruction in English to you, then you translate it into your own language and send it back to us. Then we can make it in your own language according to your translation.

What is the H.S. CODE of your products?

Glass edger, double edger, shape edger are 84642010. Glass beveller, glass driller, glass miter are 84649019. Glass washer is 84248999. Glass sandblaster is 84243000.